Terms of Service
These Terms of Service (“Terms”) govern access to and use of software platforms, cloud applications, APIs, and engineering support services provided by SendX IT Solutions Ltd. (“SendX IT”, “we”, “our”, or “us”). By subscribing to, accessing, or using our software platforms, you agree to be bound by these Terms.
Licensed Access
Software is licensed on a monthly subscription or enterprise term basis, guaranteeing full operational access and continuous security patches.
High Availability SLA
Our cloud billing servers and database clusters are engineered for high uptime with automated database backup snapshots.
Direct Support
Priority technical support for MikroTik router sync, payment webhooks, and billing issues via phone hotline and direct engineer response.
01.Acceptance & Scope of Agreement
By executing an order form, completing an online subscription, or logging into our software platform, you confirm that you have read, understood, and agreed to these Terms on behalf of your organization or business entity. If you are entering into this agreement on behalf of a company, you represent that you have legal authority to bind that entity.
02.Software Licensing & Account Access
SendX IT grants you a non-exclusive, non-transferable, revocable license to access and use our software systems strictly in accordance with your subscribed tier:
- Subscriber Limits: Subscriptions are bound by active subscriber counts or retail terminal counts as defined in your pricing package. Exceeding capacity requires upgrading to a higher package.
- Account Credentials: You are responsible for safeguarding administrative login credentials and ensuring that authorized personnel adhere to proper credential hygiene.
- Prohibited Use: You may not reverse-engineer, decompile, redistribute, resell, or lease our software codebase, APIs, or database structures without express written consent.
03.Network Responsibilities & Router Sync
For Internet Service Providers integrating their MikroTik RouterOS infrastructure with our platform:
- Network Accessibility: You are responsible for ensuring your MikroTik routers maintain reachable public IPs, VPN tunnels, or dynamic DNS access required for API polling.
- Router Security: You must restrict router API access to SendX IT server IP addresses and enforce strong API passwords.
- Hardware & Upstream Bandwidth: SendX IT is not liable for ISP bandwidth bottlenecks, hardware power outages, fiber cuts, or upstream upstream gateway interruptions occurring outside our software layer.
04.Subscription Billing, Fees & Payments
Subscription pricing for our software platforms (such as ISP Billing Software at ৳ 1,500/mo Starter, ৳ 3,500/mo Growth, or Enterprise Dedicated licenses) follows these conditions:
- Billing Cycle: Software subscriptions are billed in advance on a monthly or annual billing cycle.
- Payment Channels: Invoices can be settled via authorized bank transfer, direct corporate cheque, or supported MFS channels (bKash, Nagad, Rocket).
- Grace Period & Suspension: Invoices overdue by more than 7 days may result in temporary suspension of automated synchronization until the account balance is cleared. Subscriber data remains secure and intact during grace periods.
05.Technical Support & Maintenance
SendX IT provides continuous software maintenance and operational support:
- Support Availability: Standard business hours support is provided for Starter accounts; Priority phone & WhatsApp hotline support is provided for Growth and Enterprise accounts.
- Emergency Outages: For critical system outages preventing subscriber billing or payment reconciliation, our engineers respond with high priority.
- Maintenance Windows: Routine server maintenance and core platform upgrades are scheduled during off-peak hours (typically 2:00 AM – 5:00 AM BST) with prior notification whenever possible.
06.Intellectual Property Rights
All copyrights, trademarks, proprietary algorithms, database architectures, and source code underlying SendX IT software remain the exclusive property of SendX IT Solutions Ltd. Your subscription grants you a license to use the system, not an ownership stake in the underlying software.
07.Limitation of Liability
To the maximum extent permitted by applicable law, SendX IT Solutions Ltd. shall not be liable for any indirect, incidental, special, or consequential damages resulting from lost revenue, upstream ISP connectivity loss, third-party payment gateway delays, or unauthorized router tampering. In all events, our aggregate liability is limited to the subscription fees paid by you in the preceding three (3) months.
08.Governing Law & Jurisdiction
These Terms shall be governed and construed in accordance with the laws of the People’s Republic of Bangladesh. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bangladesh.
09.Legal & Support Contacts
For legal inquiries, contract clarification, or enterprise SLA terms, please reach out directly:
SendX IT Solutions Ltd.